Come join our Thailand team as a vital part of the biggest game company in Korea. Work in a fast paced technology startup environment as part of our family.
Responsibilities
- Respond to customer inquiries and provide resolution to customer game issues via email, ticket, app store response, or other related channels
- Analyze and verify issues using various internal tools to be able to provide accurate and timely responses to customers
- Provide exceptional customer experience
- Collaborate with other related departments to resolve problems
- Compile user trend and problem reports
- Test Game/ Program / Application and deliver test result as a simulation for user inquiry or as per departmental request
- Monitoring and Report incident issue to Leader and related team/ department
Qualifications:
- Strong communication skills both in English and Thai (Writing)
- Good interpersonal and collaborative skills
- Available to work in shift
- Experience in a Customer Service environment or an international business setting is a plus!
- In-depth knowledge about gaming and passion for mobile games is a plus!
- Strong computer proficiency, including Microsoft Word, Excel, and Outlook and comfortable learning new computer applications or tools.
What's Cool About US:
- We are a dynamic team that continues to launch global games using all kind of innovative ideas
- We listen to your input
- We work as a family and provide you with exposure to global work environment and learning opportunities
- Our cool office is located in new CBD with direct MRT access
- Our company is a part of NEXON group which is listed in the Tokyo Stock Exchange with 2018 revenue of over 73 Billion Baht
Interested candidates please send updated resume together with your fun picture, latest and expected salary to us by sending us email now! TH_HR@nexon.com